Frequently Asked Questions

Everything you need to know about your Julbo Eyewear experience.

What is the processing time for my order?

Standard orders are processed within 1-2 business days. Once shipped, you will receive a tracking number via email to monitor your delivery status.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines vary based on the destination and are calculated at checkout.

What is your return policy?

We offer a 30-day return policy for all unworn eyewear in its original packaging. Please ensure all tags and protective films are intact to receive a full refund.

Are Julbo lenses polarized?

Many of our lifestyle and performance models feature polarized lenses to reduce glare. Please check the specific product description for lens technology details.

How should I clean and maintain my eyewear?

We recommend using the provided microfiber pouch or a dedicated lens cleaning cloth. Avoid using paper towels or harsh chemicals, which can damage lens coatings.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.